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Our aim

Leicester City Council promotes inclusion for all, regardless of disability, capability or technology and we continually work to make our website accessible to everyone.

We aim to comply with World Wide Web Consortium Web Accessibility Guidelines and use independent monitors to regularly assess our website against these guidelines.

Using the web: better web browsing tips

Guidance on customising your particular web browser and computer setup, including references to resources, detailed documentation and a step-by-step guide is available.


We aim to ensure all our PDF documents follow accessibility guidelines, however we are aware that many PDFs available on our site do not meet the accessibility criteria and we are working to rectify this.

Alternatively if you would prefer a document in a specific format please contact us and we will endeavour to accommodate your request.


If you have a problems navigating the site with hand held devices such as mice, you can navigate through the website using the Tab key and then hitting Return to navigate to a page.


All our videos will either have subtitles, a written transcript or both. Any audio on our site will have a written transcript. If you find audio/visual content which does not have an appropriate transcript or subtitles, email us at

If you experience problems or would like to suggest ways to help us improve from an accessibility viewpoint, please contact us.

You can contact us by email us at